Refund policy

At Auren, your satisfaction is our priority. That’s why we offer a 30-day exchange policy.

If you're not completely happy with your purchase, you may return or exchange your item within 30 days of delivery, as long as it is unused, in its original condition, and in the original packaging.

To be eligible:

• Items must be unused, unworn, and in original condition

• Must include original packaging

• No signs of wear, damage, or alteration
  

REFUNDS:

Once we receive and inspect your return, we’ll notify you.

If approved:

• Refunds are issued to your original payment method

• Processing time: 5–10 business days

Shipping costs are non-refundable

You can start your return or exchange through our return portal by entering your Order Number and Email or Phone Number here: AUREN PORTAL